❓ Help Center
of99 Frequently Asked Questions
Account opening, bKash deposits, bonuses, withdrawals and security — find answers to all your questions right here.
This page brings together simple and detailed answers to the questions that come up when using of99. From account registration to depositing via bKash and Nagad, fast withdrawals, welcome bonus terms, cricket betting rules and responsible gaming — each topic is organized in its own section. If you do not find your answer here, our 24/7 Bengali live chat support is always ready.
Account and Registration
An active mobile number and a password are all you need to open an account at of99. The registration process is available in Bengali and can be completed in just a few minutes. A National ID (NID) or passport may be required later for account verification.
No, each person is allowed only one account at of99. Attempting to open multiple accounts using the same mobile number or NID may result in all accounts being closed and balances being forfeited. If you have an issue, please contact support.
Use the "Forgot password?" option on the of99 login page — a verification code will be sent to your registered mobile number. You can then set a new password. If the problem persists, help is available via 24/7 Bengali live chat.
Account verification, or the KYC process, ensures the security of your account and prevents unauthorized use. of99 keeps all personal information protected through SSL encryption. Completing KYC before large withdrawals speeds up the process.
Yes, of99 is built as a mobile-friendly website and works fully on any Android or iOS browser. You can easily log in and play games or place bets from a smartphone browser without downloading a separate app.
Deposits and Withdrawals
Deposits made via bKash, Nagad, Rocket or Upay are generally credited to your account instantly. Bank transfers may take a little longer. The minimum deposit amount is just ৳100 — through any payment method.
Withdrawals at of99 are generally processed within 5-30 minutes. The fastest service is available through bKash, Nagad and Rocket. Bank transfers may take a little longer.
The minimum withdrawal amount at of99 is ৳800. Withdrawal requests below this amount will not be possible. However, withdrawing a larger amount at once makes the process smoother and gets things done with fewer transactions.
of99 currently supports bKash, Nagad, Rocket, Upay and bank transfer. The most popular mobile banking services in Bangladesh can be used directly, making both deposits and withdrawals very straightforward.
of99 does not charge any deposit or withdrawal fees of its own. However, transaction charges from bKash, Nagad or your bank may apply, which are governed entirely by their own policies. Check the relevant payment service's terms for details.
Withdrawals are normally completed within 5-30 minutes. If it is still pending after that, check whether your KYC verification is complete and whether the wagering requirements on any bonus have been met. If the problem continues, contact of99 via live chat — we provide 24/7 support.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at of99, go to the cricket section. Select your preferred match from the match list, choose the market type (such as match winner, toss, top run scorer) and enter your stake. Review the odds carefully before confirming your bet.
of99 offers slots from multiple top game providers including PG Soft, Pragmatic Play and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace are easy to find in the slots section. New games are added regularly.
Yes, of99's live casino games are optimized for mobile. Live blackjack, roulette and baccarat from Evolution Gaming and Ezugi run smoothly on smartphones. A stable internet connection is recommended for the best experience.
RTP, or Return to Player, is the theoretical rate at which a game returns money to players over the long term. It is a statistical average — it is not guaranteed in any specific session. All games at of99 are operated in accordance with fair play principles.
Aviator (Spribe) is a crash game where a plane flies and a multiplier keeps increasing. If you "cash out" before the plane crashes, you win according to that multiplier. Cashing out at the right time is the key strategy — waiting increases the multiplier but also increases the risk.
Bonuses and Promotions
New members at of99 receive a 100% bonus up to ৳20,000 on their first deposit. That means if you deposit ৳10,000 you will receive an additional ৳10,000 as a bonus. To withdraw this bonus, the combined total of the bonus and original deposit must be wagered 20 times.
The wagering requirement can be met on most slots and casino games. However, certain games or markets may be excluded from bonus calculations. For the latest and accurate list, check of99's terms and conditions page or ask via live chat.
of99's VIP program has 4 tiers. Bronze members receive up to 0.4% weekly cashback; Silver up to 0.8%, Gold up to 1.1% and Platinum up to 1.5% weekly cashback. Playing regularly automatically moves you up to a higher tier.
The welcome bonus is available only once, on your first deposit. Alongside this, of99 regularly runs reload bonuses, reload offers and special tournament promotions. Check the promotions section or live chat for the latest offers.
Yes, claiming a bonus at of99 is entirely optional. If you want to play with real money only and no bonus, simply do not select the bonus option at the time of deposit. This allows you to withdraw directly without any requirements or restrictions.
Security and Responsible Gaming
of99 uses the highest standard SSL (Secure Socket Layer) encryption to keep all personal and financial information secure. Information is not shared with any third party and payment channels operate in a fully secure environment.
of99 is for those aged 21 and above only. Age is verified at the time of account registration and minors are not permitted to open an account. Any account found to belong to a minor will be closed immediately.
of99 takes responsible gaming seriously. If you want to take a temporary or permanent break from gaming, inform the support team via live chat — they will help set up self-exclusion. Visit our responsible gaming page to learn more.
Yes, of99 offers deposit limit settings and session controls as part of its responsible gaming features. Full details are available from our support team or on the responsible gaming page. Set your own budget and time limits yourself.
All games at of99 are developed by certified software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi) who ensure fair play and Random Number Generator (RNG) compliance. The outcome of every game is determined completely at random.
of99's support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat icon on the site to speak in Bengali directly. You can also contact us by email: [email protected]
Support Channels
Live Chat
Click the live chat icon from any page on the site. Get instant help in Bengali 24/7.
Email Support
For detailed issues, email us at: [email protected] — you will receive a reply promptly.
Help Center
For more in-depth information, visit our terms and conditions and responsible gaming pages.
Still have questions? Talk to support
Our Bengali support team is with you 24/7 — get answers to any question within minutes.